Privacy Policy

Last updated: October 31, 2026

piqelle.com is operated by Timis Life Sciences LLP, DLF Two Horizon Center, Golf Course Road, Phase 5, Sector 43, Gurugram, Haryana 122002, India ("PIQELLE", "we", "us"), including all related information, content, features and tools (the "Services"). PIQELLE is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or use the Services or otherwise communicate with us. If there is a conflict between our Terms of Use and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

We do not sell products directly on piqelle.com. When you choose "Buy online", you complete your purchase on a retailer's website, and that retailer's privacy policy applies to your order and payment.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, email address, phone number and country.
  • Communications with us including the information you include when you contact us through "Talk to us", for example the formula you are asking about and your message.
  • Professional information if you request professional access, including your clinic or hospital, city, specialty and professional registration number, which we use to verify your request.
  • Skin reaction reports including details of the reaction, the product and its batch number. This may include information about your health, which we treat with extra care.
  • Reviews including your name or nickname and the review you choose to post.
  • Email preferences if you sign up for updates.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

We do not collect payment card details, and the routine quiz runs in your browser without storing your answers.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you visit or use the Services, complete a form, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you visit our website, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

How We Use Your Personal Information

  • Provide and Improve the Services. We use your personal information to provide the Services, to reply to your messages, to enable you to post reviews, and to understand and improve how the Services are used.
  • Professional Access. We use professional information to verify that requests come from registered practitioners and to send the samples, materials or documents requested.
  • Product Safety. We use skin reaction reports to follow up with you, keep product safety records, and report to authorities where the law requires it.
  • Marketing. If you sign up, we send email updates about PIQELLE. You can unsubscribe at any time.
  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, and to enforce or investigate potential violations of our terms or policies.

Where the law requires your consent, for example when you submit a form or sign up for emails, we rely on it. You may withdraw your consent at any time by contacting us.

How We Disclose Personal Information

We do not sell your personal information. In certain circumstances, we may disclose it to third parties for legitimate purposes subject to this Privacy Policy, including:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. website hosting, email, reviews, data analytics, customer support and cloud storage).
  • With authorities, where the law requires it, for example for product safety reporting.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or acquisition, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information through the Shopify Privacy Portal.

Third Party Websites and Links

The Services link to retailers and other websites operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We are not responsible for the privacy or security of such sites. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children and Teens

Our formulas suit young skin, but the Services are not intended for children under 13, and we do not knowingly collect their personal information. If you are under 18, please ask a parent or guardian before sending us your personal information. In India, we need the consent of a parent or guardian to process the personal information of anyone under 18. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted. We do not "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

We keep messages for up to two years after our last contact with you, professional access records while we work with you and up to two years after, skin reaction reports for as long as product safety rules require, and email sign-ups until you unsubscribe.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you.
  • Right to Withdraw Consent. Where we rely on your consent, you may withdraw it at any time.
  • Right to Nominate. In India, you may nominate another person to exercise your rights in the event of your death or incapacity.
  • Managing Communication Preferences. You may opt out of email updates at any time by using the unsubscribe option in our emails.

You may exercise any of these rights by contacting us using the details below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your request. You may designate an authorized agent to make requests on your behalf; we will require proof that you have authorized them. We will respond to your request in a timely manner as required under applicable law.

Complaints and Grievance Officer

If you have a complaint about how we process your personal information, please contact our Grievance Officer using the details below. Depending on where you live, you may also lodge a complaint with your data protection authority, such as the Data Protection Board of India or the Office of the Privacy Commissioner of Canada.

International Transfers

We and our service providers may transfer, store and process your personal information outside the country you live in, including in India, Canada and the United States. We take steps to make sure your information remains protected wherever it is processed.

Cookies

We use cookies that the Services need to work and, with your permission where required, cookies that help us understand how the Services are used. You can choose your preferences in the cookie banner and change them in your browser settings at any time.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact our Grievance Officer:

Grievance Officer, PIQELLE
Timis Life Sciences LLP, DLF Two Horizon Center, Golf Course Road, Phase 5, Sector 43, Gurugram, Haryana 122002, India
info@piqelle.com