FREQUENTLY ASKED QUESTIONS

BUYING PIQELLE

Where can I buy PIQELLE products?

PIQELLE is available on Amazon, Nykaa and Flipkart. Each product page on this site links directly to our marketplace listings.

How do I know the product I bought is authentic?

Purchase only from our official storefronts on Amazon, Nykaa and Flipkart. Authentic PIQELLE packaging carries a batch code and manufacturing details printed on the pack. If you have any doubt about a product you have received, contact us with the batch code and we will verify it.

Are PIQELLE products available in travel sizes?

Not at present. Our current range is available in full sizes only.

Can I track or return an order?

Orders are fulfilled by the marketplace you purchased from. For tracking, returns or refunds, please contact Amazon, Nykaa or Flipkart directly.

PRODUCTS & FORMULAS

Are PIQELLE products suitable for sensitive skin?

Every PIQELLE formula is built barrier-first, with ceramides and panthenol to support the skin's natural barrier. As with any new skincare, we recommend a patch test before first use.

Are PIQELLE products fragrance free?

Yes. Every PIQELLE formula is fragrance free — no parfum and no masking fragrance.

Are PIQELLE products tested on animals?

No. PIQELLE products are not tested on animals, and we do not commission animal testing at any stage of development.

Are PIQELLE formulas EDTA-free?

Yes. We use Sodium Gluconate as our chelating agent across the range.

How should I store my products?

Store below 25°C, away from direct sunlight. Close caps tightly after use.

Can I use PIQELLE products together?

Yes. The range is designed to layer — cleanse, treat, moisturise, protect. Introduce one new product at a time so you can judge how your skin responds.

SKINCARE SCIENCE

What is the skin barrier?

The outermost layer of your skin, made of cells held together by lipids — ceramides, cholesterol and fatty acids. It keeps moisture in and irritants out. When it works, skin feels comfortable and calm.

What happens when ceramides are depleted?

Ceramides make up a significant proportion of the barrier's lipid structure. When levels drop — through age, over-cleansing, harsh actives or environmental stress — the barrier becomes more permeable. Skin loses water faster and becomes more reactive: tightness, flaking, redness and sensitivity.

Why does PIQELLE use ceramides?

Ceramide NP is barrier-identical: it replaces what the skin is missing rather than sitting on top of it. Paired with panthenol and humectants, it helps restore the barrier's structure and hold moisture where it belongs.

What does "dermatologist grade" mean?

It describes the standard we hold our formulas to — actives at meaningful concentrations, restrained ingredient lists, and formulation choices made for function rather than marketing.

CONTACT US

How do I contact PIQELLE?

Write to info@piqelle.com and we will respond within 1–2 business days, or call 1800 569 4747 (toll-free, India), Mon–Sat 9am–6pm IST.

I have a question about an order I placed on a marketplace.

Order status, delivery and returns are handled by the marketplace where you purchased. For product or formula questions, we are always happy to help directly.

I would like to stock PIQELLE or work with PIQELLE.

Retail, press and professional enquiries: info@timislifesciences.com

If you have not found what you are looking for, our team is available Monday to Saturday, 9:00am to 6:00pm IST. Call us at 1800 569 4747 or email info@piqelle.com.