Shipping & Returns
Last updated: October 31, 2026
PIQELLE is sold through trusted retailers, not directly on piqelle.com. Here is how delivery and returns work, and how we can help if something is not right.
Where your order is placed
When you tap "Buy online", you choose a retailer and complete your order on their website. Your order, payment, delivery and any return are handled by that retailer, under their own terms. You can see every retailer on our Where to buy page.
Shipping
Delivery times, shipping costs and the countries served are set by each retailer. Please check them on the retailer's website before you order. Availability of each formula can vary by country and retailer.
Returns and refunds
Returns and refunds follow the policy of the retailer you bought from. Contact them first, with your order number. Many retailers do not accept opened skincare for hygiene reasons unless the product is faulty, so check their policy before opening a product you may want to return.
Damaged, leaking or faulty products
If a product arrives damaged, leaks, or does not seem right, contact the retailer for a replacement or refund. Please also tell us through Talk to us, with:
- the product name and a photo,
- the batch (LOT) number printed on the pack,
- where and when you bought it.
We check every quality report and will help resolve it with the retailer.
If you have a skin reaction
Stop using the product and rinse with water. If the reaction is severe, see a doctor straight away. Then tell us, with the product name and batch (LOT) number, so we can follow up.
Buying genuine PIQELLE
Buy only from the retailers listed on Where to buy. Every genuine pack shows a batch (LOT) number, a manufacturing date and an expiry date. If a listing or product looks suspicious, please let us know.
Questions
info@piqelle.com
1800 569 4747 (India, toll-free)